Mini Case Study 3
The Training Party for 200 volunteers generally drew about half who came mostly to sip wine, eat hors d’ouevres, and re-connect with fellow volunteers. On event day the sketchy training made the day stressful for staff. Toni turned the training around, training the 26 Team Leaders in how to deal with their volunteers event day, and providing them with scripts to call their team members pre-event to confirm the jobs, times and locations. Today the event has grown to nearly 400 volunteers, more than half are returnees, and the rate of no-shows on the day of event is under 2%.